Terms of Service

By accessing or using our website, booking services, or communicating with us, you agree to the following Terms of Service. Please read them carefully.

Services Provided

Riverbend Autoglass provides auto glass repair, windshield replacement, ADAS recalibration, and related automotive services. All services are performed by certified technicians in accordance with industry standards.

Quotes & Pricing

All pricing provided online, in-store, or by phone is an estimate based on the information you provide. Final costs may vary depending on:

Type of vehicle
Damage assessment
Required materials
Additional diagnostics
Recalibration needs

Any price changes will be communicated prior to work being performed.

Appointment Scheduling

Appointments can be booked online, by phone, or in person.  Riverbend Autoglass reserves the right to reschedule due to:

Weather conditions
Part availability
Equipment issues
Safety concerns

We will notify you as soon as possible in case of delays.

OEM & Aftermarket Parts

We use OEM-quality materials unless otherwise stated.  You may request aftermarket parts, but Riverbend Autoglass is not responsible for manufacturer differences, sensor compatibility, or performance limitations.

ADAS Recalibration

If your vehicle is equipped with driver-assistance systems:

Recalibration may be required
Additional cost may apply
Driving may be unsafe without proper recalibration

Riverbend Autoglass is not liable for sensor malfunction if recalibration is refused.

Warranty

Most services include a limited workmanship warranty.  Warranty does not cover:

Pre-existing damage
Rusted frames
Future damage from road impact
Incorrect insurance information
Tampering by third parties

Exact warranty details will be provided at the time of service.

Payment

Payments are due upon completion of services unless otherwise arranged. We accept most major payment methods. Unpaid invoices may be sent to collections.

Insurance Claims

Insurance claims are your responsibility. We may assist in filing, but approval, deductibles, and coverage limits are determined by your insurer.

Vehicle Pickup

You are responsible for picking up your vehicle on time. Storage fees may apply if vehicles remain longer than agreed.

Limitation of Liability

Riverbend Autoglass is not liable for damages resulting from:

Road debris
Incorrect customer information
Pre-existing structural issues
Aftermarket modifications
Insurer denial

Our liability is limited to the price of the service performed.

Privacy

Any personal information you provide will be handled according to our Privacy Policy. We do not sell or share your information with third parties except for service-related purposes.

Changes to Terms

Riverbend Autoglass reserves the right to modify these Terms of Service at any time. Revised versions will be posted on this page.